Delete your Tenvo account

1. Open the Tenvo app and tap Settings in the bottom bar.
2. Open the Account tab.
3. Tap Delete account. The button appears only while you are signed in.
4. Type the email address of your account to confirm, then tap Delete account.

1. Go to cloud.tenvoai.com/account/data/ and sign in with your Tenvo account.
2. On the Data and privacy page, find Delete your account.
3. Enter the email address of your account.
4. Click Delete account and confirm in the dialog that opens.

You are signed out and the page shows the date of permanent deletion. Before deleting, you can download a copy of your data on the same page with Download my data (JSON). In the Tenvo desktop app, Settings → About → Data export & deletion (GDPR) → Manage opens this page.

Write to support@tenvoai.com from the email address of your Tenvo account and ask us to delete the account. Writing from that address shows us the request comes from the account owner; if you write from another address, we may need to verify your identity first.

• Your account is deactivated immediately and you are signed out.
• If you have a paid subscription, it is cancelled. Cancelling the deletion does not restore it — you can subscribe again.
• 30 days later the account and the data listed below are permanently deleted. The 30 days are a buffer against accidental deletion: to cancel it, simply sign in to your account again before that date — in the Tenvo app or at cloud.tenvoai.com/account/data/ — with your email and password. Your account is restored as it was. You can also write to support@tenvoai.com.

• Account data. Email address, password hash, display name, and the times the account was created and last signed in.
• Your devices. The devices linked to your account, with their peer ID, device name, IP address and operating-system user name.
• Connection history. The session records of those devices.
• Address book. Your saved devices, aliases and tags.
• Plan and billing records. Your plan, subscription and license records, and your customer record at our payment processor Stripe, including the stored card details.
• Install records. Download-to-install attribution records linked to your devices.

Session telemetry

Session times and bytes relayed, detached from your account. Kept for 90 days, then aggregated into anonymous counters.

Invoices and tax records

7 years from the end of the financial year, as Cypriot tax law requires.

Support tickets

Your messages stay in the ticket with your email address and IP address removed, for 24 months after the last activity in the ticket.

Security audit log

Entries stay with your user name replaced by “[erased]”, and are deleted 12 months after the event.

Server access logs

30 days; up to 12 months when we are investigating an abuse incident.

The full list of the data we process, and your other rights, is in our Privacy Policy.

App

Tenvo — on Google Play as “Tenvo: Remote Access” (com.godesk.cloud)

Developer

upDevTeam LTD

Registration no.

HE 438173, Republic of Cyprus

Email

support@tenvoai.com