We’re here to help
Tenvo is built by a small team that reads every message. Email us and we’ll get back to you, usually within one business day.
Tell us your operating system, Tenvo version, and what you were doing when it happened. Screenshots help a lot.
Quick answers
Most questions are about getting connected. These cover the common ones.
Download the desktop app for Windows, macOS or Linux, or open the browser app — no install needed.
↓ DownloadThe Tenvo web app runs in any modern browser, including on your phone. Open it and sign in.
↗ Open web appMake sure both ends run Tenvo on the same account, and that you entered the right ID and access password.
↓ Get the appTenvo is free to use. Pro unlocks higher limits and team features — manage it from your account on the website.
→ See pricingSessions are end-to-end encrypted. Read exactly what we collect and how data is handled.
→ Privacy policyWhat to include
To help us resolve things on the first reply, send these along with your message:
- Your operating system and version (e.g. Windows 11, macOS 14).
- The Tenvo version (Settings → About).
- What you expected vs. what happened.
- A screenshot or short screen recording if you can.