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Open Tenvo on both devices. On the remote device, note the device ID shown on screen. On your device, enter that ID and click Connect. The remote user will see a prompt to accept the connection.

Yes, Tenvo needs to be running on both the local and remote computer. (A portable Windows build that runs without installation is on the roadmap — for now Windows is installed with the standard NSIS installer, which runs Tenvo as a Windows service.)

Go to Settings in Tenvo and set a persistent password. Once configured, you can connect to that device anytime without someone needing to accept the connection on the other end.

Yes, you can use basic remote access with just the device ID and one-time password. Creating a free account unlocks the address book and gives you 30 devices on the Free tier.

Yes. Tenvo connects through port 443 (HTTPS), which is open on virtually all networks including corporate firewalls. No port forwarding or special configuration needed.

No. Tenvo provides its own encrypted tunnel between devices over TLS (port 443). You do not need a separate VPN. It works from most networks, including behind NAT, falling back to our relay when a direct connection is not possible.

Connection speed depends on the internet speed of both devices. Try lowering the display quality in session settings, closing bandwidth-heavy applications, or connecting via a wired Ethernet connection instead of Wi-Fi.

Yes. If both devices are on the same network, Tenvo will route traffic directly between them for maximum speed and lowest latency.

All connections are encrypted with TLS over port 443 using a unique per-device certificate. Direct peer-to-peer connections are end-to-end encrypted, and you can self-host the relay.

No. By default, every incoming connection requires your explicit approval. If you enable unattended access with a persistent password, only someone with that password can connect.

No. Our relay servers route encrypted packets without the ability to decrypt them. Session data is never written to disk. Once your connection ends, there is no trace of what was transmitted.

Yes, for personal use. The free plan includes up to 30 devices (with account), 1 concurrent session, 5 GB/mo of relay traffic, file transfer up to 5 MB, and session chat. No credit card required.

Stripe Checkout handles payment. The exact set of methods you see depends on your country and Stripe's current rollout — Visa/Mastercard/Amex are everywhere, with country-specific local methods (e.g. SEPA, iDEAL, BLIK in EU) appearing as Stripe enables them. Bank-transfer / invoice billing are not yet supported.

Yes. You can upgrade or downgrade your plan at any time. When upgrading, you pay only the prorated difference. Downgrades take effect at the next billing cycle.

EU/UK consumers have a statutory 14-day right of withdrawal under the Consumer Rights Directive — see the Refund Policy for the exact mechanism. Outside the EU/UK we don't offer a blanket money-back guarantee, but if a paid plan is genuinely broken for you, email support@tenvoai.com and we'll work it out.

Tenvo ships native clients for Windows 10/11 (64-bit), macOS 12+ (Apple Silicon + Intel universal binary, Apple-notarized), Debian/Ubuntu Linux (.deb, glibc 2.31+) and Android 7.0+ (the Tenvo app and the Support app). Connect from any of these to any other. iOS, .AppImage and .rpm are on the roadmap — see the next section for specifics.

Not yet. Today Windows ships as an NSIS installer (~30 MB) that runs Tenvo as a Windows service, plus — during the transition — a per-user installer that needs no administrator rights. A portable .exe and an MSI for Group Policy deployment are both on the roadmap. The NSIS installer is Authenticode-signed (Azure Trusted Signing, CN=UPDEVTEAM LTD). SmartScreen may still warn until publisher reputation builds — click "More info → Run anyway".

Not yet officially. The current installer writes to Program Files. A portable build is on the post-v0.14 roadmap. As a workaround, the installer is a single .exe — you can copy the installed `Tenvo` folder to a USB drive and it will run from there, but config + permissions persist on the host machine, not the USB.

Yes, once. The Windows installer asks for administrator approval and installs Tenvo for all users as a Windows service, so the computer is reachable at the sign-in screen, after a reboot and with the Tenvo window closed, and windows that run as administrator can be controlled too. Updates install without asking again. Without administrator rights, use the "Without administrator rights" link under the Windows download: that installer sets Tenvo up for the current user only, without the service, so the computer is reachable while you are signed in.

Android, yes: the Tenvo app (connect to your computers from a phone or tablet) and Tenvo Support (let someone connect to an Android device to help) are on the download page, for Android 7.0 or newer. iOS, not yet: the app is in development, and until it ships iPhone and iPad connect through the web app.

We currently ship a single .deb package built on Ubuntu 24.04. The binary depends on glibc 2.31+, so it works on Debian 11+, Ubuntu 22.04+, Mint 21+. .AppImage (universal, dependency-free) and .rpm (Fedora/RHEL) are roadmapped — sign up for the Linux waitlist on the /platforms/linux page. There is no official package for Arch yet.

We are not certified for SOC 2, ISO 27001, or HIPAA today. Connections are encrypted with TLS using per-device certificates; direct connections are end-to-end encrypted. We will not claim certifications we do not hold.

We removed those sliders in 0.13.17 because they didn't actually affect the audio pipeline (the underlying cpal library mixes at the OS device level). Use your operating-system volume mixer to adjust per-app levels: Windows → right-click sound icon → Open Volume Mixer; macOS → System Settings → Sound → Output. Per-session gain controls inside Tenvo are on the roadmap.

No — not today. Tenvo is built and run by a small team (one full-time founder + part-time contractors). Support is async via support@tenvoai.com — we typically reply within 24 hours on weekdays and may take longer on weekends. There is no contractual SLA. The relay infrastructure runs on a single VPS today (not multi-region, no auto-failover). Once we cross 500+ paid users we will publish a real SLA backed by HA infrastructure (Phase G of our roadmap).

All relay traffic currently goes through a single VPS, so relay latency depends on your distance to it. For most desktop-control workflows this is acceptable, but users far from the relay will notice — which is why direct P2P (the default) matters: most sessions never touch the relay. Multi-region relay POPs, including an EU POP, are roadmapped per ADR-009. The Settings → Network panel shows the active relay region.

Yes — fully supported and documented. The relay is two Rust binaries (`hbbs` for rendezvous, `hbbr` for traffic relay) that run on any Linux box with a public IP, ~50 MB RAM at idle. Setup is a 10-minute exercise on a $5/month VPS. See the self-hosted-remote-desktop blog post for the step-by-step. Self-hosting bypasses our relay entirely and gives you full data sovereignty.

Tenvo is in early launch (May 2026). We have a small handful of paying users today and we publish honest numbers — no fabricated metrics on this site. If you'd like to be referenced as an early customer with a logo + 2-line testimonial in exchange for visible-on-the-pricing-page perks, email support@tenvoai.com. We will populate /partners and a customer roll-call page only once we have actual customers who opt in publicly.