Tenvo guides

Download the installer for your platform from [tenvoai.com](https://tenvoai.com) and run it.

1. Go to [cloud.tenvoai.com](https://cloud.tenvoai.com) and click Sign up.

Account not activated. After signup, Tenvo sends a confirmation email. Check your Spam / Junk folder if it hasn't arrived. If you never received it, contact su

1. On the Tenvo login screen (or at [cloud.tenvoai.com](https://cloud.tenvoai.com)), click Forgot password.

After installing Tenvo:

Free tier: up to 2 hours per day of relay connection time. The counter resets daily. LANdirect (peertopeer, same network) connections are always free and unmete

The relay time counter resets once every 24 hours (rolling window). If you have used your 2 hours, wait until the next day and connections will resume automatic

1. Install Tenvo on both devices (the one you'll control and the one you're connecting from).

Unattended access lets you connect to a device without anyone accepting the session on the other end — useful for servers, home PCs, or machines you manage.

When you click an invitation link from an email:

Tenvo routes sessions through its managed cloud relay at relay.tenvoai.com — no port forwarding or router configuration needed. When both devices are on the

This error means the remote device is not currently registered with Tenvo's relay.

Restarting the service resolves many connection errors (ID not found, error 10061, "service not running", relay failures).

The remote device actively refused the connection — usually because the Tenvo service is stopped or misconfigured.

1. Update Tenvo to the latest version from [tenvoai.com](https://tenvoai.com).

Cause: the Tenvo service startup type is set to Manual, so launching the app cannot start it automatically.

Try these steps in order.

If no device in your address book is reachable, the relay is likely blocked by your network.

The client cannot reach Tenvo's relay infrastructure.

Symptoms: errors like certificate verify failed (certificate signature failure) or RSA_padding_check_PKCS1_type_1 appear on connection.

The remote device has temporarily blocked incoming connections after repeated failed password entries.

Tenvo needs Screen Recording permission (and optionally Accessibility for full keyboard/mouse control) to function as a host.

On the remote device, open Tenvo → Settings → Security and confirm "Allow keyboard control" and "Allow mouse control" are on.

Text clipboard sync works automatically between sessions.

If the remote display looks wrong after a session, use the in-session Advanced controls and disconnect cleanly with the Disconnect button.

The free plan includes 2 hours per day of relayrouted connection time, resetting every 24 hours. LANdirect/P2P connections are always free and do not count agai

Tenvo requires outbound TCP 443 to:

Tenvo uses email + password authentication. There is no SMS or phonenumber step.

When someone connects, Tenvo shows an approval prompt on the host screen — there's no separate notification setting to enable.

A permanent password lets you (or an authorised person) connect to the device at any time without someone physically present to approve the session.

This error appears when the wrong password has been entered several times for the same device ID. Tenvo temporarily blocks further attempts to prevent brutefor

Tenvo has no on/off service toggle — block incoming connections by quitting the app, removing the permanent password, or stopping the Windows service.

1. Press Win, type Services, and press Enter.

If Tenvo fails to connect at startup and loops endlessly:

Tenvo's free tier includes 2 hours per day of relay connection time (connections routed through relay.tenvoai.com). The limit resets every day.

By default Tenvo shows a onetime password under the device ID — it refreshes automatically and is meant for attended sessions. For unattended (headless) access

Set a permanent password on the remote device (see above). Once configured:

The rotating onetime password is intentional for attended sessions. If you need stable, repeatable access, set a permanent password instead — see "How do I set

This lockout is triggered by repeated failed connection attempts on the remote device. To resolve it:

When someone connects, Tenvo shows an approval prompt on the host screen — there's no separate notification setting to enable.

Tenvo does not yet support allowlisting specific device IDs. The available accesscontrol options are:

Tenvo account signin uses your email address and password (set when you registered at [cloud.tenvoai.com](https://cloud.tenvoai.com)).

Tenvo has a builtin File Transfer panel that works independently of the clipboard — use it whenever you need to move files reliably.

Yes. Clipboard file transfer (copy a file on one side, paste on the other with Ctrl+C / Ctrl+V) is supported in current Tenvo releases alongside the dedicated

Yes — text clipboard sync is on by default. Copy text on either device and paste it on the other with the standard keyboard shortcuts. If it stops working, reco

If files or clipboard content are not passing through during a remote session, work through these steps in order.

No. Tenvo routes file transfer through the same managed relay (relay.tenvoai.com) used for remote control — no port forwarding or firewall changes are requi

If the mouse works but the keyboard is unresponsive when controlling a Windows PC from macOS, work through these steps.

The keyboard responds everywhere on the remote desktop except inside one particular program.

The mouse cursor freezes or becomes unresponsive for 10–20 seconds (or permanently until reconnect).

Perceived mouse delay is almost always caused by network latency or connection type, not a Tenvo bug.

Only primary buttons are forwarded. Tenvo currently transmits the left button, right button, and scroll wheel. Side buttons (buttons 4/5, Back/Forward) are not

Tenvo currently requires an X11/Xorg session on the Linux host side. Wayland support is in development.

Stale clipboard text can appear when typing from the Tenvo mobile app because the mobile keyboard re-sends clipboard content.

Tenvo needs several macOS system permissions to control or share your screen. Missing permissions are the most common cause of connection and input problems on

Tenvo ships as a universal binary (arm64 + x86_64) and runs natively on both Apple Silicon (M1/M2/M3/M4) and Intel Macs. Rosetta is not required for current bu

If Tenvo shows a spinning indicator and never displays a device ID, the app cannot reach the Tenvo relay.

If key presses or mouse clicks sent from your Mac are not reaching the remote Windows machine:

This warning appears when packet loss or latency between the two devices is high enough to degrade the session.

1. Confirm your plan is active — sign in at [cloud.tenvoai.com](https://cloud.tenvoai.com) and verify your Lite or Pro subscription shows as active.

If you see a permissions error when doubleclicking the installer, run it explicitly as administrator.

Tenvo runs a background service to stay reachable for incoming connections. If the window vanishes on launch and the tray icon is missing, follow these steps.

To delete your account and stop all processing of your personal data, contact Tenvo support. Include:

WakeonLAN (WoL) is a network standard that sends a "Magic Packet" over a local broadcast (Layer 2). Broadcast packets cannot cross routers to the internet, so W

When controlling a remote computer from an Android device, you may notice previously typed characters or clipboard contents appearing unexpectedly.

If the mouse works but keystrokes are not delivered to the remote Windows machine when connecting from macOS:

If you can connect to some devices but not others, and reinstalling or switching install methods (e.g. MSI vs. direct installer) didn't help, the likely cause i

Tenvo runs on:

Each Tenvo account requires a unique email address. The same email cannot be used for two separate accounts. If you need access under a different identity, reg

Tenvo is free to use with one limit: up to 2 hours of relayassisted connection time per day. The counter resets 24 hours after it was exhausted (not at midnigh

Tenvo has three tiers:

The most common cause: you are not signed in to the Tenvo app with the account that holds the subscription.

Tenvo accounts use email + password — the same credentials you used to register at [cloud.tenvoai.com](https://cloud.tenvoai.com).

1. Install Tenvo on both devices (Windows, macOS, Linux, Android, iOS — or use the browser client at [tenvoai.com/web](https://tenvoai.com/web)).

Tenvo supports two file transfer methods:

Work through these checks in order:

Set a permanent password on the remote device:

No. If Tenvo is already installed, just sign in to the app with the account that holds the new plan (click **Account** in the left sidebar → **Sign in…**). The plan is applied immedi

Your account reverts automatically to the free tier (2 hours/day relay time). Your devices, address book, and settings are preserved. You can resubscribe at any

The Free tier allows 1 simultaneous relay session. Lite and Pro allow more — check the current limits on [tenvoai.com](https://tenvoai.com) or in the cabi

1. Sign in to the Tenvo app (required for sessions to be recorded against your account).

Open [cloud.tenvoai.com](https://cloud.tenvoai.com) → **Billing** → **Manage subscription** (the Stripe billing portal, where you can cancel). Your plan stays active until the end of the current billing period,

Restarting the Tenvo background service fixes most "can't be reached" or greyID issues on Windows hosts.

The onetime password shown under your device ID changes every time Tenvo restarts. To allow connections without anyone sitting at the remote device, set a perm

macOS requires explicit permission before Tenvo can capture the screen.

Check the basics first:

Some apps (especially those with elevated privileges or custom input handling) need a different keyforwarding mode.

A certificate error usually means security software on your network is inspecting TLS traffic and substituting its own certificate.

The cabinet is at [cloud.tenvoai.com](https://cloud.tenvoai.com).

If a problem persists after basic troubleshooting, logs help the support team diagnose it.

Download the latest installer for your platform from [tenvoai.com/download](https://tenvoai.com/download) and run it. On Windows and macOS, the new versio