Wake-on-LAN only works on my local network — why?
Wake-on-LAN (WoL) is a network standard that sends a "Magic Packet" over a local broadcast (Layer 2). Broadcast packets cannot cross routers to the internet, so WoL cannot wake a computer remotely over the internet by design — this is a protocol limitation, not a Tenvo limitation.
To keep unattended remote access reliable without WoL:
- Set a permanent password on the remote device so Tenvo can reconnect automatically without someone physically accepting the session.
- Force a relay connection if direct peer-to-peer fails: in Settings → Connection → Relay, turn off "Direct P2P when possible".
- Restart the Tenvo service if the remote machine is online but not reachable:
- Windows: Start → search "Services" → find Tenvo → right-click → Restart.
- Linux:
sudo systemctl restart godesk
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