I upgraded to a paid plan but the app still shows the 2-hour limit — what do I do?

The most common cause: you are not signed in to the Tenvo app with the account that holds the subscription.

Fix:

1. Open the Tenvo app.
2. Click Account in the left sidebar.
3. Click Sign in….
4. Enter the email address and password of the account you used to subscribe.
5. Click Sign In.

The plan is tied to your account, not to the device. Once signed in, the limit is removed immediately.

If you are signed in to the right account and the limit still appears:

• Open the cabinet at cloud.tenvoai.com → Billing and confirm your plan shows as active.
• If the plan is active but the app still shows the error, collect logs and contact support:
  • On Windows, navigate to %AppData%\Tenvo\ and zip the log and conf folders.
  • Also check %windir%\ServiceProfiles\LocalService\AppData\Roaming\Tenvo\ (enable hidden items in Explorer if the folder is not visible).
  • Send both archives to support with a description of the issue.