I can't sign in to my Tenvo account — what do I do?

Tenvo account sign-in uses your email address and password (set when you registered at cloud.tenvoai.com).

Common fixes:

Forgot password — click "Forgot password?" on the sign-in page. A reset link is sent to your registered email.
Wrong email — make sure you are using the address you signed up with; check your inbox for the original welcome email.
Account not activated — check for an activation email and click the confirmation link. If it expired, request a new one from the sign-in page.
Device password vs. account password — these are separate. The device password (permanent or one-time) controls who can remote-control that machine. Your account password controls access to the Tenvo cabinet and billing. Resetting one does not affect the other.

If none of the above helps, contact support via tenvoai.com.