Connection drops or "Unstable connection" warning
Try these steps in order.
1. Update Tenvo on both devices
Outdated clients on either end are a common source of instability. Download the latest build from tenvoai.com and install on both the controlling and remote device.
2. Check your network path
A flaky Wi-Fi link, a VPN, or a congested network is a frequent culprit. Switch to a wired connection or a different network and retry. If you use a VPN, try the connection with it turned off.
3. Force the relay path
If direct peer-to-peer negotiation is failing on your network, route all traffic through the relay:
- In Settings → Connection → Relay, turn off "Direct P2P when possible".
- Retry the connection.
4. Check antivirus, VPN, and firewall
Security software is the most common external blocker. Temporarily disable each in turn (antivirus, VPN, Windows Firewall) and test after each change. Add Tenvo to the exclusion list of whichever tool is the culprit:
- Executable:
C:\Program Files\Tenvo\godesk.exe
5. Lower the image quality
A heavy stream over a slow link can stutter. During a session, open Advanced controls (the ⋯ button on the session toolbar) and reduce the image quality, or turn on Adaptive bitrate in Settings → Input & display.
6. Verify network reach and collect diagnostics
If none of the above helps, run these commands in a Windows Command Prompt and share the output with support:
nslookup relay.tenvoai.com
tracert relay.tenvoai.com
Tenvo log locations (Windows):
- User logs:
%AppData%\Tenvo\log\and%AppData%\Tenvo\conf\ - Service logs:
%windir%\ServiceProfiles\LocalService\AppData\Roaming\Tenvo\log\
Zip the log and conf folders and attach them to your support ticket.